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If you have made a purchase or a deposit through Trustly but can't remember what you bought, please contact the merchant directly, as we don't have access to their internal systems or …
Since Trustly is not the receiving entity, we can not issue any receipts or official documents. Only the merchant can provide you with these since the payment belongs to them.
Information and links for GDPR.For GDPR questions or concerns, or if you reside in the EU and have questions about our privacy or data policies, please reach out to our European support team via …
You can dispute any of the information on your Trustly Report once every 35 days.
In most cases, you can access your reports from the Report section in the Consumer Portal. However, if you receive an error, or if you do not receive your report after requesting it, try again …
If you want to request changes to any of the information found on your Trustly Report, follow the dispute process. Keep in mind this only changes our records, not the bank’s data.
Trustly aims to provide products and services that are fit for purpose and meet the needs of UK consumers. Accordingly, Trustly is constantly reviewing its consumer-facing products and …
Trustly's privacy policies are published on our website. United States Privacy Policy Canada Privacy Policy EU privacy Policy UK Privacy Policy
Each time you use the Trustly product, bank information is retrieved and our records are updated based on that information, per regulatory requirements. For permanent changes, please contact …
As the payment processor, Trustly has no information on, or interaction with these codes. We only process the final transaction amount. Please reach out to your merchant directly for any issue …
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